POST - LAUNCH APPLICATION SUPPORT

Vaimo offers application support services that are custom tailored just for your needs and expectations. There are many services that continue to play a significant role even after the initial golive of your new eCommerce site - such as support, site maintenance and hosting. This is why Vaimo assigns a dedicated key account manager to each one of the clients whose projects have reached maintenance mode. Your account manager will be there for you whenever you need advice on your online store and works closely together with our project management team. 

ACCOUNT MANAGEMENT

  • Single point of contact for each client for communication and visibility.
  • Support and project management teams work together for your benefit.
  • A key account manager is there for you whenever you need advice on your online store.

    SUPPORT

    Our Magento certified team of support specialists are there for you during agreed support hours. Vaimo offers support in different languages and for different time zones.

    • Phone, Email
    • Knowledge base online
    • Time zones, languages


      SLA

      Our SLAs (Service Level Agreements) are unique for every client and mirror their needs and specifications. With our wide variety of bespoke SLA packages you can extend your support service to cover 24/7 help as well as other services including in the following packages:

      • Hardware SLA
      • Application SLA

      MAGENTO TRAINING

      • General Magento basics are included in our standard offering. 
      • We also offer customised training courses on demand.

        SITE MAINTENANCE

        Surveillance 
        Patches
        Anti-attack measures

          Interested in learning more? Contact us