Growth through strategy
We help you to understand the impact, challenges and opportunities of digital commerce. Our team implements roadmaps and digital strategies to ensure that your business reaches its digital objectives.
Technology & Solution Architecture
For many companies, digital commerce often signals the need for larger digital transformation and changes in the business model. We help you to understand the impact, challenges and opportunities of digital commerce. Our team then implements roadmaps and digital strategies to ensure that your business reaches its digital objectives.
Digital Strategy & Enablement
Our Solution Architects hold vast experience in building digital commerce infrastructures and digital business processes. Based on identified business needs, we define requirements and provide solution designs which can be used for RFP materials, roadmap planning and as part of our project deliveries.
Insights & Business Intelligence
Insight powers the ability to make data-driven decisions, faster. This increases the ability to act on opportunities, growing your business in the process. We use reporting and BI capabilities to measure and document potential results which you can respond to. We also use it as a day-to-day tool to optimise your digital operations across marketing, logistics, customer service and product information management.
Customer Experience & Conversion
How do you design unparalleled customer experiences that drive customer engagement and conversions? Our experts have significant experience in the psychology of eCommerce, as well as the latest best-practices. We use this knowledge to design and execute personalised and seamless customer experiences.
Loyalty & Email Marketing
Email marketing remains one of the most effective ways to drive customer retention and increase Customer Lifetime Value. We execute marketing automation across your digital channels to enable campaign orchestration.
Digital Maturity Program
Our Digital Maturity Programme addresses your challenges and opportunities — from an inside-out perspective.
This is a focused programme to assess and evaluate your digital maturity and capabilities for growth. With our experience and insight, we’re able to recommend what, why and how to set you on the fast-track to success.
- Customer Experience Assessment
- Digital Maturity Assessment
- Customer journeys
- Analytics and reporting
- Revenue tactics
- Conversion tactics
- Retention tactics
- Business case design
- Support services
- Digital roadmap
- Digital strategy
Best in-class customer experience for your clients
Our Customer Experience Rating allows you to assess and measure your performance in 12 distinct areas of the customer experience.
Based on your Customer Experience Rating result, we can pinpoint and strategically advise on which areas to prioritise in order for your business to reach its digital commerce goals.