Customer experience rating

Delivering a seamless and inspirational customer experience ensures your competitive advantage. It drives engagement, brand loyalty, and growth.

Do you know how well you’re doing?

Our best-practice scorecard rates your customer experience on more than 150 parameters. The scorecard is based on our experience designing and optimizing digital customer experiences for leading brands, manufacturers, and retailers globally for more than 14 years.

Customer experience (CX) refers to the overall perception that a customer has of a company, brand, or organization based on their interactions and engagements with it across multiple touchpoints and channels over time. It encompasses all the interactions a customer has with a company, from browsing its website to purchasing its products or services, as well as post-purchase support and engagement.

The outcome

Our CX Rating provides clarity on how to improve your customer experience – to drive higher conversions and increased loyalty.

It’s beneficial as inspiration or as a tool to plan your optimization efforts.

You will receive:

✔️ A scoring across 12 areas of Customer Experience Excellence

✔️ A 40-60 pager report with identified improvements & examples

✔️ A top 10 summary of items with the highest impact

✔️ A comprehensive walkthrough of all findings


Book a call with our strategy team »

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Why customer experience is good for business

Customers expect an easy and immersive experience wherever they shop with you. If your page doesn’t load, your product data isn’t accurate, and your payment methods are limited, shoppers will look for another store that offers the product they need.

Staying ahead of your competitors requires you to think smarter and execute faster. The specific insight on what, why, and how to deliver a great customer experience allows you to make it happen.

Five reasons optimizing your CX is worth it

🎯 Boost your sales and increase your revenue

🎯 Make your customers happy with a great CX across channels and touchpoints

🎯 Reduce your churn rate and keep customers coming back for more

🎯 Drive brand loyalty and word-of-mouth marketing through happy customers

🎯 Collect valuable data via customers who are more likely to provide feedback

Book a call with our strategy team

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Vaimo consulting

Our global consulting team helps retailers, brands, and manufacturers with what, why, and how to succeed in digital commerce. As hands-on practitioners, we provide strategy, tactics, operational consulting, and support.

+30 consultants across three teams in UX, solution consulting, and ecommerce consulting will help you drive success in digital commerce.

  • Tap into our experience working with more than +400 ambitious retailers, brands, and manufacturers
  • Access our global team of specialists and partners
  • Use best practices and business, technical, and UX accelerators
  • Accelerate and drive focus on digital business development

Book a call with us today »

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We help businesses build digital solutions and launch at record speed. Using Vaimo’s proven approach, our customers often see results in just a few months.

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