An AI-powered in-store sales tool that empowers staff with real-time insights, personalized recommendations, and seamless ecommerce integration.
The client
Elon, part of the Euronics group, is a leading electronics retailer known for its strong in-store service and customer-first approach.
The challenge
As retail becomes more digital, Elon needed to equip store staff with smarter tools to enable faster service, better product guidance, and a stronger connection between in-store and online experiences.
What we did
Vaimo designed and developed an AI-powered sales assistant, giving store staff real-time access to product knowledge, customer insights, and seamless ecommerce functionality.
The solution
A unified, AI-driven tool that brings together product data, customer history, and business logic that helps sales staff deliver faster, more personalized service on the shop floor.
Strategic impact
The solution enhances Elon’s core strength, personal service, while bringing it into a connected, data-driven retail environment.
Connecting stores with ecommerce
Sales staff can add products directly to a customer’s cart or wishlist in-store. If the purchase is completed later online, it’s still attributed to the correct store and salesperson, bridging physical and digital sales.
Expert product support, on demand
The AI engine is trained on Elon’s full knowledge base, enabling staff to answer complex questions instantly, while continuously learning through every interaction.
Faster quotes and flexible checkout
Quotes can be created and shared in seconds via email or SMS. Customers can complete their purchase in-store or online, with flexible payment options including tap-to-pay.
Suggestions are based on customer needs, purchase history, local inventory, and campaign data—ensuring relevance for both the customer and the business.
All tools and data are brought into a single view, reducing friction and allowing staff to focus on the customer—not the system.
The tool highlights priority products based on business goals, helping guide sales without overwhelming staff with unnecessary data.
Stronger in-store performance through faster, more informed sales conversations
Improved customer experience with instant answers and tailored recommendations
Seamless omnichannel journeys connecting in-store interactions with online purchases