A unified B2B platform designed to simplify dealer workflows, improve transparency, and scale Lippert’s dealer experience.
The client
Lippert is a global manufacturer serving over 2,200 dealers across multiple industries, providing parts, services, and support through a complex and growing ecosystem.
The challenge
Lippert’s dealer experience was fragmented across multiple systems, making it difficult for dealers to place orders, track cases, and access support efficiently.
What we did
Vaimo designed and delivered a unified dealer platform, Business.Lippert.com, bringing commerce, self-service, and support into one seamless experience.
The solution
A centralized, scalable B2B platform that streamlines dealer workflows, improves visibility, and lays the foundation for future automation and expansion.
Strategic impact
The new platform simplifies how dealers interact with Lippert, improving efficiency, reducing operational costs, and making it easier to do business.
Looking ahead
With a strong foundation in place, Lippert is continuing to expand the platform with enhanced automation, deeper integrations, and new dealer-focused capabilities.
A central hub giving dealers instant access to orders, invoices, delivery tracking, warranties, and promotions, reducing reliance on manual processes and email.
Quick-order tools and customizable parts lists simplify complex purchases, allowing dealers to place orders faster with greater accuracy.
Improved search, filtering, and navigation make it easier to find the right parts across multiple categories and use cases.
Live stock levels, pricing, and delivery estimates provide transparency, helping dealers plan and operate more efficiently.
Integrated support tools enable dealers to submit cases, manage warranty claims, and access documentation, all within the same platform.
A flexible architecture supports future integrations and features, including advanced search, quoting tools, and expanded automation.
