Wondering how to give your customers the personalized experience they crave when your team is stretched thin? Between scaling operations and maintaining that human touch, finding the balance feels impossible… But what if the right technology could be the breakthrough you’ve been looking for?
Events & Webinars > Masterclass: Less admin, more customer experience
Masterclass: Less admin, more customer experience
Spend less time on dull tasks, more time with your customers thanks to Zendesk and AI
Date: Thursday, October 30, 2025
Time: 15:00 CET | 9:00 AM US EST
Location: Online masterclass
This webinar is part of Vaimo’s Masterclass series.
20
Days
4
Hours
42
Minutes
37
Seconds
Key takeaways
Learn how you can offer more personal, engaging and relevant customer service with Zendesk and AI
Learn how to make AI a part of your customer service in a scalable way
Checklist: key steps for optimizing your customer service with AI
Focus on your customers: AI-powered customer service that creates meaningful connections
Your customers deserve more than rushed responses and generic solutions. They want to feel heard, understood, and valued, but that’s hard to deliver when your team is drowning in repetitive admin work. Every minute spent on routine tasks is a minute not spent creating the kind of personalized experience that turns a one-time buyer into a lifelong customer.
That’s where Zendesk and AI change everything for your customer experience.
When Zendesk and AI take care of the busy work, your team can finally give each customer the attention they deserve. We’re talking about faster responses, more thoughtful solutions, and those genuine human moments that make customers choose you over the competition. And here’s the bonus: when your agents can focus on meaningful work instead of mundane tasks, they’re happier and more engaged too.
In this masterclass, we’ll show you how Zendesk and AI make this vision a reality. You’ll see the tools in action and walk away with insights that will take your own customer service to the next level. Give your team the support they deserve, while delivering the exceptional experience your customers expect.
During the masterclass, we’ll talk about:
- how Zendesk and AI can take care of the repetitive work so your agents can focus on your customers
- how AI can support (not replace) your customer service team
- how Zendesk’s features can save your team time and improve customer relations
Can’t make it to the live masterclass? No worries, sign up anyway to receive the recording to your inbox afterwards!
Meet our Zendesk experts
Hans Andersen
Head of Delivery, CCS at Vaimo
As the CEO of HelpHouse, Hans made it his mission to help businesses boost their customer support with innovative technology and industry best practices. After HelpHouse was acquired by Vaimo, he joined Vaimo as Head of Delivery, using his experience and knowledge to help clients deliver outstanding customer service. He has worked with Zendesk for many years and is passionate about using AI to provide a better customer experience.
Chantelle Herbst
Managing Director EME at Vaimo
With over a decade of experience, Chantelle is all about driving digital innovation to skyrocket business success. As Commercial Director for UK & Middle East, she leads a team dedicated to crafting award-winning digital solutions that redefine customer experience and client satisfaction.