Vaimo

Support services

A good experience for your team means streamlined processes and quality support. Get the operational support you need so that you and your team can focus on growing your business.

Support services for your business

Before you can offer a great experience to your customers, your business needs to run seamlessly, smoothly, and lightly. That’s why many of our clients choose our support services.

While your sales depend on your website and applications running frictionlessly, you also must tend to your core business. By partnering with Vaimo for your support services, you ensure that experienced specialists help your teams thrive in their everyday tasks.

We are an experienced Zendesk partner specializing in implementation, integration, and providing full services around the platform.

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What are support services?

Our Support Services cover a range of areas aimed at providing comprehensive and in-depth support to your team members. These services are often expensive to implement in-house but are vital to the success of your business.

Our support services cover the following areas:

Service level management

Our SLA (service level management) service puts you and your customer’s experience first. We provide professional support to your business so you can do the same for your customers through a quick, secure, and frictionless customer experience.

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Support as a service

If you want to outsource your support to your customers, our support as a service is for you. Our experienced support professionals provide the best care for your customers to ensure they can do their jobs seamlessly.

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Customer service solutions

We build customer support solutions with market-leading tools and solid experience optimizing your digital customer service that fosters successful customer experiences. If you’re looking for in-house customer service implementation and efficient customer service processes, our Customer Service Solutions is for you.

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Cloud platform monitoring service

Our cloud platform service includes monitoring application platforms and system events to optimize the availability of your applications. Experience peace of mind as we act on all incidents and escalate as needed.

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The benefits of support services at Vaimo

We provide reliable internal support for your teams, processes, and applications

We work with ticketing, Service Level Agreements, 24/7 reporting, and training.

We build and develop your customer support solution and help you manage the processes.

We train your employees and provide 24/7 support to them.

Enjoy improved platform uptime and reliability.

We ensure consistency and predictability via our support services.

We work with preventative and proactive monitoring.

You can rely on our quick query resolution by our experienced team of specialists.

We ensure the impact of system outages is minimized.

A better experience with support services

Our support services are a cost-effective solution for your need for 24/7 support. Increase your employee satisfaction with a supported, well-trained team that trickles into increased customer satisfaction.

Contact Your Local Support Team »

Choose an experienced partner for your digital transformation

Helping businesses adopt new technologies is what we do at Vaimo. With extensive experience from hundreds of projects, we have developed the methodologies, frameworks, and accelerators that work – across technology, processes, and organizational capabilities.

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