Customer experience comes first

We work closely with you to gain an understanding of your brand identity, target audience, and business goals. By gathering existing insights, data, and research we can identify gaps where more information is needed, start getting clarity on pain points and explore potential opportunities. We map the competitive landscape and draw inspiration from relevant references.

In order to represent and build empathy for your customers we create personas where data combined with user interviews bring out those hidden gems into what makes them tick, what they truly value, and how you can bring them closer to your brand. This builds loyalty in the long term. We map out their journeys, including goals, emotions, and touchpoints – seeing the connections to underlying systems in order to find ways to improve through all levels. We turn those pain points into possibilities with a competitive edge. We ensure that the experience goals align with business goals and include relevant metrics to track success.

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Our work

  • Pronovias banner image of bride wearing a bridal gown


    Headquartered in Barcelona, Spain, Pronovias Group is the global leader in bridal wear. With over 50 years of experience, Pronovias has adorned brides in over…

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  • Wimbledon

    Established over 150 years ago, Wimbledon holds the world’s oldest, most prestigious tennis tournament, The Championships. Wimbledon’s dedication to precision and quality flows seamlessly into…

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  • Audax B2B Ecommerce


    Audax began its journey in 1958 and has since grown into a group, which includes brands in retail, logistics and distribution, as well as in…

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Seamless digital experiences

Crafting a seamless and intuitive customer experience is an art form in itself. Too often, different departments hold separate pieces of the customer journey, leaving customers with a disjointed and fragmented experience. By thinking outside-in, looking at the overall experience from a customer perspective, we ensure that we’re solving real pain points, and joining experience goals with business objectives.

Customer experience optimization »

Electronic work concept, female employee is using tablet and ducument to analyze company profits to improve revenue over last year

Ecommerce expertise

We focus on creating brand-aligned, smooth, and conversion-driven online stores. Our design experts combine their creative skills with a deep understanding of ecommerce best practices, the customers they are serving, and their needs to produce engaging and intuitive digital storefronts.

Here’s how ecommerce design can elevate your business:

  • A more intuitive user experience leads to increased engagement, higher customer satisfaction, and higher conversion rates
  • An improved brand perception builds confidence in your brand, your products, and your services
  • A scalable and flexible ecommerce design grows with your business


Ecommerce design »

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A better experience with Vaimo

Delivering exceptional customer experiences that boost brand loyalty, drive conversions and fuel your business growth becomes our joint goal together with you. We’ve been doing this successfully for our clients for years. We offer comprehensive solutions to ensure your brand stands out in a highly competitive online landscape.

Some of the ways our experience design services could help your business:

  • Boost customer engagement and loyalty
  • Gain a competitive advantage
  • Improve conversion rates
  • Increase customer retention
  • Target customers more effectively via data-driven insights
  • Ensure steady growth through human centricity

Not sure how customer-centric your organization is? Take our free assessment to find out.


Find out now

Happy older man with an alterative haircut happily shops on his mobile phone, presumably because of the amazing digital experience the ecommerce store offers him.

Immersive customer experiences across touchpoints

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