AI in physical stores: Combining human conversation with AI-level answers

Picture this: a customer walks into your store asking a detailed question about a product, and your sales associate has to say “I’m not sure, let me check with someone.” This situation is frustrating for everyone, but it happens more than we would like to admit.

What if your team could have instant, detailed answers without losing the personal touch that makes in-store shopping special?

Customers want both the human connection and expertise they can only get in your store, plus the instant, comprehensive answers they’re used to getting from their devices. An AI sales assistant gives your reps easy access to extensive product information, right then and right there. Meanwhile, they can focus on what humans do best: building relationships, understanding needs, and creating experiences that no algorithm can replicate.

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During the masterclass, we’ll talk about the future of physical stores and show you how an AI sales assistant can support your in-store sales team

Join us as we examine the next chapter for physical retail and reveal practical strategies for using AI to create better customer experiences and increase sales conversions. We’re also going to show you how an AI sales assistant can give your in-store sales team the confidence and knowledge to answer any customer question.

You can expect:

An exploration of how your in-store sales teams can deliver expert knowledge with a smart AI tool
A live, tangible demonstration of an AI application in physical stores
A deep-dive into the ways leading retailers are using AI to empower (not replace) their sales teams

Can’t make it to the live masterclass? No worries, sign up anyway to receive the recording to your inbox afterwards!

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You’ll walk away with:

A new perspective on solving in-store challenges with an AI tool that’s tailored to your product catalogue and business

A blueprint for applying AI to support your sales team and improve customer experiences

An opportunity for a technical deep-dive following the masterclass

Meet our AI and CX experts

PJ Utsi

Co-Founder & Chief Creative Officer at Vaimo

As a digital commerce enthusiast with a creative heart and a technological mind, PJ has been at the forefront of retail transformation for years. He has witnessed how AI can revolutionize the shopping experiences, and has shared his insights as an action-oriented strategist and tech evangelist with a wide audience. He believes magic happens when you combine cutting-edge AI with genuine human connection.

Firuzé French

Lead CX Consultant at Vaimo

With 16 years of agency experience in digital communications, Firuzé truly understands the latest developments in the digital ecosystem and customer experience that directly and indirectly impact the future of brands. Her extensive background has given her unique insights into how digital innovation translates to real-world retail environments. She’s particularly passionate about AI’s role in creating seamless customer journeys that span both online and in-store touchpoints.

Masterclass: Human conversations, AI-level answers - redefine in-store sales and customer loyalty with AI