Last mile delivery with Vaimo

In the fast-paced world of ecommerce, the last mile of delivery holds a critical place in the customer experience journey. It’s that final stretch from distribution center to doorstep, where timely, reliable, and convenient deliveries can make all the difference. At Vaimo, we understand the pivotal role of last mile logistics in shaping customer satisfaction and loyalty.

With years of expertise and a track record of successful implementations, Vaimo is your trusted partner in creating seamless last mile delivery setups. Our tailored solutions are designed to meet the specific needs of your ecommerce business, ensuring that your customers receive their orders with speed, accuracy, and a smile.

 

Read our Last Mile case study »

What is Last Mile Delivery?

In the world of ecommerce logistics, the “last mile” refers to the final leg of a product’s journey from the distribution center to the customer’s doorstep. This phase is critical as it represents the last interaction point between the ecommerce retailer and the customer. The efficiency, transparency, and convenience of this step can significantly influence the customer’s overall shopping experience.

“In working with our clients, we’ve pinpointed the most common challenges they face when implementing a Last Mile Delivery system that works for them. These challenges include:

  • Customers expect swift deliveries, often within a specified time window, creating pressure on logistics operations to meet these demands.
  • Ensuring precise delivery locations is crucial to avoid delays or failed deliveries.
  • Traffic and route optimization is essential for on-time deliveries.
  • Last mile logistics can account for a significant portion of overall delivery costs. Finding cost-effective solutions is important.
  • Providing real-time updates and clear communication channels is vital for customer satisfaction.

The last mile plays a massive role in shaping the end customer’s perception of an ecommerce brand. A seamless last mile experience not only ensures timely delivery but also offers features like real-time tracking, flexible delivery options, and clear communication.”

Philipp Zhilin, Project Management Lead, Nordics

image of Philipp Zhilin

Key components of Vaimo's Last Mile Delivery setup

We ensure that your delivery routes are carefully planned to minimize transit times, reduce fuel consumption, and enhance overall delivery efficiency. By optimizing routes, we enable your business to meet tight delivery windows and exceed customer expectations.

Our robust tracking system provides real-time updates on the status and location of deliveries. Customers can effortlessly track their orders, receive accurate ETAs, and gain peace of mind knowing exactly when to expect their deliveries. Real-time tracking minimizes inquiries and fosters trust in your brand.

Vaimo’s Last Mile Delivery setup seamlessly integrates with your existing ecommerce platform and backend systems. This integration ensures that data flows seamlessly between your online store, order management system, and last mile logistics, creating a unified and efficient workflow.

Vaimo’s setup is designed to be scalable and flexible, allowing you to adapt to changing market dynamics and customer demands. Whether you’re expanding to new regions, adding delivery options, or diversifying your product range, our solution can accommodate your evolving needs.

Image of delivery man pushing a trolley with packages piled on it

Streamlining the Last Mile for BAUHAUS

BAUHAUS, the Swedish home improvement giant, depended on third-party delivery services to deliver building materials to customers. Depending on several external partners made the delivery process costly, slow, and unreliable, as the third parties did not provide the customer experience level that BAUHAUS wanted to provide.

Vaimo helped BAUHAUS develop a native iOS app with distribution and driver modes. The app allows for:

  • Load checks
  • Scanning packages
  • Sorting orders
  • Reporting damage
  • Optimized logistics plan for each truck
  • Google maps routing
  • Real-time vehicle tracking
  • Customer communication via SMS/phone call
  • Secure customer verification upon delivery
  • Fuelling reports for drivers
  • Delivery accuracy reports and statistics
  • Customer delivery reviews and service ratings

Customers can select delivery slots and pay extra for a custom delivery time. Customers can also track delivery vehicles in real-time, choose unattended deliveries, and rate the service post-delivery to allow for improved customer experience. Read the full case to find out the results of BAUHAUS’ Last Mile Delivery with Vaimo.

Read the full case study here »

Image of BAUHAUS sign outside of a BAUHAUS store

Benefits of Vaimo's Last Mile Delivery

Delight your customers with a seamless and transparent last mile delivery experience. Real-time tracking, precise ETAs, and easy communication options empower your customers, providing them with a sense of control and confidence in their purchases.

A positive last mile experience leaves a lasting impression on your customers. By consistently providing reliable and efficient deliveries, you foster trust and loyalty, encouraging repeat purchases and creating brand advocates.

Route optimization and efficient resource allocation lead to reduced fuel consumption, decreased transit times, and optimized labor resources. These efficiencies translate into lower operational costs, contributing to improved profitability.

Retail giant, BAUHAUS, achieved an all-time low for the total cost of delivery with Vaimo’s Last Mile Delivery. Read more here.

Failed or missed deliveries can be costly and detrimental to customer satisfaction. Our solution minimizes delivery failures through accurate route planning, real-time tracking, and customer communication, ensuring successful deliveries and minimizing costly redelivery attempts.

Seamless integration with your existing ecommerce platform and backend systems ensures smooth data flow, eliminates manual interventions, and creates a unified ecommerce ecosystem. This integration drives efficiency and accuracy across your entire order fulfillment process.

As your business grows and market dynamics shift, our last mile delivery setup is designed to evolve with you. Whether you’re expanding to new regions, adding delivery options, or diversifying your product range, our solution can adapt to your changing needs.

Exceptional last mile delivery sets you apart from the competition. By providing a superior delivery experience, you position your brand as reliable, trustworthy, and customer-centric, giving you a competitive edge in the ecommerce landscape.

Image of BAUHAUS employee and a mobile phone showing the BAUHAUS app

Tailored Last Mile Solutions by Vaimo

At Vaimo, our team of experts is dedicated to designing and implementing Last Mile delivery setups that address logistics challenges head-on. By leveraging cutting-edge technology, strategic partnerships, and a deep understanding of ecommerce operations, we can optimize the Last Mile experience for you and your customers.

By choosing Vaimo’s Last Mile Solutions, you’re not only investing in a state-of-the-art delivery system but also in a strategic partnership focused on driving customer satisfaction and operational excellence.

Ready to revolutionize your Last Mile Delivery? Contact us today to get started.

Talk to us today »

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