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Services > Support services > Cloud platform monitoring service

Cloud platform monitoring service

Our cloud platform monitoring service is your gateway to ensuring the seamless performance and reliability of your cloud infrastructure. Maintaining optimal performance and availability for your online store is perhaps the most important aspect of your ecommerce business. With our comprehensive monitoring service, you can rest assured that your cloud platform is operating at peak efficiency, allowing you to focus on growing your business without worrying about downtime or performance issues.

Our team of experts will continuously monitor your cloud environment, proactively identifying and resolving any potential issues before they impact your operations. Explore our cloud platform monitoring solutions below and take the first step towards a more reliable and resilient ecommerce infrastructure.

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Cloud platform monitoring at Vaimo

Our platform operation and monitoring service provides monitoring of both the platform and applications, as well as managing system events to ensure the optimal availability of your applications.

Incidents can be generated either automatically through system events or manually by administrators. We will take action on all incidents and escalate them to you in accordance with the pre-established process. Additionally, this service includes reporting and monthly operational meetings.

What is cloud platform monitoring?

Cloud platform monitoring is the process of managing the various cloud computing platforms available to businesses and organizations. It involves the maintenance of cloud-based services and applications. Cloud platform monitoring is a critical component of any organization’s IT strategy, enabling them to take advantage of the scalability, cost savings, and flexibility that cloud computing offers.

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Technical organization and delivery

Platform and application support

  • 24/7 1st line platform and application monitoring
  • System-generated events and a dedicated support line
  • 5-minute response time
  • Troubleshooting according to the agreed process
  • Action is taken according to the documentation
  • Escalation to your development team
  • Monthly meetings with monthly statistics, SLA fulfillment, and documented progress
  • Develop documentation over time to increase the percentage of solved cases
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Maintenance

Maintenance includes monitoring the application platform for performance and security issues, as well as ensuring that the application platform is up-to-date with the latest software and security patches. Additionally, you must ensure that it’s properly configured to meet your needs and that any changes are properly documented.

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Management

Cloud platform management also involves managing the various cloud services and applications available on the application platform. This includes selecting the right services and applications for your needs, configuring them to meet your organization’s requirements, and ensuring they are properly maintained.

Additionally, you must ensure that the services and applications are properly integrated with the platform and that any changes are documented.

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Areas of support

Our technicians are trained and certified on the most common cloud platforms and deliver 24/7 technical support.

We maintain and update the knowledge database, which allows us to solve more cases over time.

We offer a ready-made platform for managing your cases, alarms, and calls.

We review the platform, determine which alarms to handle, and produce and document simple and effective incident processes with you.

We produce tailor-made reports to measure and monitor your operations.

Our customer managers regularly meet with you to report statistics and discuss improvement areas and changes that affect the delivery.

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Are you ready to ensure the optimal availability of your applications?

Don’t spend your time worrying about cloud platform management; let the experts handle it. With over 15 years of experience building and maintaining ecommerce solutions, we understand the importance of ensuring everything just works.

Here’s how cloud platform monitoring with Vaimo benefits you:

  • Allows for centralized, self-service control
  • Promotes automated processes
  • Enhances team cooperation
  • Guarantees compliance
  • Safeguards your system
  • Enhances performance and boosts service quality

Our cloud platform monitoring service is an excellent choice for companies that require optimal performance from their systems at all times.

Talk to our experts today »

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The field of ecommerce is constantly evolving. At Vaimo, we stay at the forefront of technical developments and continuously bring on new tools and skills as needed.

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