A centralized HR service platform designed to enable self-service, automate workflows, and improve transparency across a global organization.
Live siteThe client
JDE Peet’s is the world’s leading pure-play coffee and tea company, operating globally with a strong focus on speed, efficiency, and service excellence.
The challenge
HR services relied on manual processes, fragmented systems, and limited self-service, making it difficult for employees to find information, track requests, and get timely support.
What we did
Vaimo designed and implemented HR Central on Zendesk, creating a unified platform that combines knowledge management, automation, and streamlined workflows.
The solution
A simplified and scalable HR service experience that centralizes information, automates routine processes, and provides clear visibility into requests and performance.
Strategic impact
HR Central has become the single entry point for HR services, reducing manual workload, improving consistency, and allowing HR teams to focus on more complex, high-value tasks.
Delivery approach
We delivered the solution in clear, phased stages, from stakeholder alignment and knowledge setup to workflow configuration, training, and go-live, ensuring a smooth and effective rollout.
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requests are now resolved by self-service
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Employee satisfaction
A single source of truth with AI-powered search and curated content, helping employees quickly find accurate, up-to-date information.
Macros, triggers, and ticket automation reduce manual effort and streamline routine HR processes.
Features like side conversations, ticket linking, and structured flows ensure smoother collaboration and faster resolutions.
Built-in reporting, SLA tracking, and feedback mechanisms provide transparency and actionable insights.