Zendesk: A great experience with support

Zendesk offers a range of features to help businesses manage customer relationships, such as ticketing, customer feedback, and analytics. With Zendesk, businesses can create a unified customer experience across all channels, helping them to build stronger relationships with their customers.

Zendesk is designed to be easy to use and customize, allowing businesses to tailor their customer service experience to their needs. It provides a range of integrations with other popular software, such as Salesforce, Slack, and Shopify, allowing businesses to integrate their customer service with their existing systems easily. Zendesk offers a range of support options, including self-service help centers, live chat, and phone support, helping businesses provide the best possible customer service experience.

What is Zendesk?
Zendesk is a customer service and engagement platform that helps businesses provide better customer service and support. It is a cloud-based software that enables companies to provide customer service through multiple channels, including email, phone, chat, and social media.

Your guide to the key features of Zendesk

Automated ticketing system

An Automated Ticketing System allows customers to submit tickets and track their progress.

Self-service portal

The Self-Service Portal lets customers search for answers to their questions and find solutions to their problems.

Knowledge base

The Knowledge Base empowers customers to find answers to their questions quickly and easily.

Live chat

The Live Chat feature lets customers communicate with customer service representatives in real time.

Reporting and analytics

The Reporting and Analytics tools allow customer service representatives to track customer service performance and identify areas for improvement.

Multi-channel support

Multi-Channel Support allows customers to contact customer service representatives via phone, email, chat, and social media.

Zendesk FAQs

Zendesk is designed to be user-friendly and intuitive, making it easy to use for agents and customers.

Zendesk offers many support options, including live chat, email, phone, and social media.

Zendesk allows you to automate many of your customer service tasks, such as ticket routing and customer segmentation.

Zendesk allows you to customize your customer service experience with custom branding, ticket forms, and more.

Zendesk provides detailed analytics to help you track customer service performance and identify areas for improvement.

Zendesk integrates with a wide range of third-party applications, such as Salesforce, Slack, and Shopify.

Zendesk complies with industry-standard security protocols, ensuring your customer data is safe and secure.

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Our work

  • BAUHAUS Sweden

    BAUHAUS Sweden

    BAUHAUS offers the industry’s biggest selection of quality tools and materials for home improvement. With a focus on effective customer service with knowledgeable staff, both…

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  • Vaimo Selver

    Selver

    Selver is one of the largest and most prestigious grocery store chains in Estonia with over 70 stores across the country, employing more than 3000…

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  • Helly Hansen Online Store Magento

    Helly Hansen

    Born in 1877 when sea captain Helly Juell Hansen and his wife began creating waterproof gear to withstand the ruthless Norwegian weather conditions, Helly Hansen…

    View project

A great customer service experience

Vaimo has partnered with Zendesk for years and implemented Zendesk solutions for several major clients, including BAUHAUS Sweden.

🚀 What does Vaimo offer with Zendesk?
1 – Implementation and configuration
2 – Continuous improvements
3 – Design and implement support portals
4 – Training
5 – Integration and application
6 – Reporting and analytics
7 – Specialized customer service solutions
8 – Continuous support

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🚀 What does a Zendesk implementation project with Vaimo look like?
Kickoff meeting – Set project goals and scope
Requirement gathering – Create a project plan and collect information for a project start-up
Design – Design site structure, content and strategy
Development – Content development and creation
Integration – Integrate and fine-tune
UAT – Quality check, testing & approval
Go live – Go live support

 

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