Ecommerce Customer Experience Advice for 2022
Customer experience (CX) has become a widely-used term in the business world and for good reason: it represents almost every touchpoint your client has with your …
Top Customer Experience Challenges and How to Overcome Them
Learn about the top customer experience challenges that businesses face and what proactive steps you can take to overcome them.
After-Sales Service: How to Support and Engage Customers
After-sales service refers to everything you do to nurture your relationship with your customer after they purchase a product from you. Gone are the days of …
M-commerce & The Push Economy
As we’re entering the web3 era, we’re on the cusp of a new paradigm. One where consumer needs are predicted in advance, and offers are pushed …
What is PWA: Definition, Benefits, and How to Get Started
As ecommerce competition is growing increasingly fierce, the chase for innovative solutions to improve the customer experience continues. One such solution, and a very promising one …
15 Tactics to Increase Customer Lifetime Value (CLV)
One of the most important metrics in ecommerce is Customer Lifetime Value (CLV). This measurement forecasts how much an individual customer will spend with your company …
The Ultimate Guide to Personalized Ecommerce
Personalization has long been one of the holy grails of marketing, but the pendulum seems to be swinging back in the past couple of years. As …
5 Keys to Building an Exceptional Ecommerce Customer Experience
According to a study by Qualtrics XM Institute, 94% of American customers will recommend a company whose customer experience they rate as “very good.” Additionally, only …
Seamless Customer Experience: Why it Matters and How to Deliver
The customer is rapidly evolving, especially around their digital behavior. Until recently, much of the customer interaction with a brand has been dated and fragmented. This …
Immersive Omnichannel Experiences in Luxury Ecommerce
Despite the current global pandemic, luxury goods are on the rise. And an increasing percentage of those sales are taking place online, in a digital context. …
What is an Order Management System (OMS)
Order management is a key component in any ecommerce strategy. Not just from a technical perspective but more importantly for how it impacts the customer experience …
What Is A Phygital Experience? 6 Real-World Examples
So once again we find ourselves with a new term coined in service of SEO that sounds like nothing more than re-defining the past . . …
