Zendesk x Vaimo⏐A better experience with customer support

Zendesk x Vaimo: A great experience with support

At Vaimo, we’re all about delivering amazing customer service—because we know it’s the backbone of any great business. With over 100 Zendesk implementations under our belt and deep expertise in support and customer service processes, we’ve got what it takes to build world-class solutions.

As a proud Zendesk Premier Partner for several years, we bring global reach with a local touch. With offices around the world, we’re ready to support you onsite and in your language—wherever you are.

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Our work with Zendesk

Tarkett composable commerce implementation

Tarkett partners with Vaimo to pioneer their D2C ecommerce journey, to connect directly with customers while expanding across markets.

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Postery

Postery was founded in 2018 and has gone from a startup to an international ecommerce success story.

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BAUHAUS Sweden

Vaimo developed an omnichannel ecommerce solution for home improvement store BAUHAUS, including a B2B portal and a native app to support logistics.

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Your guide to the key features of Zendesk

Automated ticketing system

An Automated Ticketing System allows customers to submit tickets and track their progress.

Self-service portal

The Self-Service Portal lets customers search for answers to their questions and find solutions to their problems.

Knowledge base

The Knowledge Base empowers customers to find answers to their questions quickly and easily.

Live chat

The Live Chat feature lets customers communicate with customer service representatives in real time.

Reporting and analytics

This tool allows customer service representatives to track customer service performance and identify areas for improvement.

Multi-channel support

This lets customers contact customer service representatives via phone, email, chat, and social media.

How Vaimo works with Zendesk

At Vaimo, we’re all about creating seamless customer experiences, and with Zendesk as our partner, we’re making that happen. From implementation to ongoing support, we bring the expertise and tools you need to transform your customer service into a competitive edge.

Here’s how we do it:

Implementation and configuration
Whether you’re starting from scratch or revamping your setup, we’ll tailor the solution to fit your needs perfectly.

Integrations and custom app development
We’ve built custom apps to connect Zendesk with CRMs (bridging sales and customer service), ERP systems (tracking logistics), and even tools for service order creation.

Continuous improvements and support
We work with you to identify, discuss, and implement enhancements to ensure you’re getting the most value out of your investment.

Training
We train your agents and administrators on Zendesk’s features, workflows, and any custom-built functionalities.

Reporting and analytics
Data is the key to smarter decisions, and Zendesk’s Explore app provides powerful insights. We can customize reports to give you exactly the information you need to make informed decisions.

With our Zendesk expertise, you’ll discover streamlined operations and personalized solutions that adapt and align to your business needs effortlessly. From seamless integrations to tailored workflows, we help you transform customer service into a growth engine for your brand.

Partnering with Vaimo means you can focus on what really matters—delivering exceptional customer experiences—while we take care of the technical heavy lifting.

Implementation process

A Zendesk implementation usually takes 3–6 weeks, though more complex projects—like those involving custom integrations or data migrations—may take a bit longer. At Vaimo, we follow a clear, well-documented approach to keep things efficient, organized, and on track. Our goal? To get you up and running with a tailored Zendesk solution as smoothly and quickly as possible.

We recommend setting up a support contract for your first year with Zendesk. This gives your agents and admins access to ongoing assistance while also supporting continuous improvement efforts.

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Discovery workshop

We start with a workshop to dive deep into your workflows, goals, and must-haves. This is where we uncover what makes your business tick and how Zendesk can help.

System configuration

After the workshop, we roll up our sleeves and get to work configuring your system to fit your needs. We’ll keep you in the loop with weekly project meetings to ensure everything is on track and aligned.

Testing phase

We don’t just test behind the scenes—we get you involved early! This hands-on phase ensures you understand the system while we confirm everything is working as planned.

User acceptance testing

Once the configuration is complete, we dive into UAT, focusing on key workflows. This is your chance to make sure it all runs smoothly, and we’ll make any necessary tweaks before launch.

Training

Right before go-live, we provide tailored training sessions for your team. From handling agents to key personnel, everyone gets up to speed with Zendesk’s features and workflows, leaving you ready to hit the ground running.

Why choose Vaimo as your trusted Zendesk Premier Partner

Choose Vaimo if you’re looking for a custom solution for your enterprise business.

15+ Years of experience

We’ve been around the block (and then some). With over 15 years in the game, we’ve seen it all—shifting trends, evolving tech, and the growing demand for better customer experiences. Whether you’re a global brand or a fast-growing business, we know how to make Zendesk work for you. Let’s turn your customer support into something truly next-level.

Global expertise, local vibes

From navigating regional quirks to breaking down language barriers, we’ve helped businesses shine in markets worldwide. Our global reach means we bring big-picture expertise, but we always keep it personal. Need help in your language or tailored to your region? We’ve got you. Think of us as your Zendesk partner who understands your world, no matter where you’re based.

Zendesk Premier Partner

Sure, we’re Zendesk pros, but our expertise doesn’t stop there. We know the entire digital ecosystem—ecommerce platforms, CRMs, custom integrations—you name it. Got a complicated tech stack? No problem, we thrive on solving challenges. With us, you get more than a partner—you get a team that sees the bigger picture and makes it all click.

Do you have any questions?

What services does Vaimo provide with Zendesk?

We offer end-to-end Zendesk services, including implementation, customization, integration, training, and ongoing support. Whether you’re starting fresh or enhancing your existing setup, we individualize solutions to your business needs.

Why should I choose Vaimo for my Zendesk implementation?

With experience in over 100 Zendesk implementations and recognition as a Zendesk Premier Partner, we bring deep expertise and proven strategies to ensure your solution is efficient, scalable, and delivers exceptional customer experiences.

Can Vaimo integrate Zendesk with my existing systems?

Yes! We specialize in seamless integrations with CRMs, ecommerce platforms, ERPs, and other business tools to create a unified ecosystem that improves efficiency and collaboration.

How does Vaimo ensure the solution fits my specific needs?

We start by understanding your business goals, workflows, and challenges. Then, we design a solution tailored to your unique requirements, ensuring it aligns with your customer service and engagement strategy.

What kind of support does Vaimo offer after implementation?

We provide ongoing support, maintenance, and optimization services to ensure your Zendesk setup continues to meet your needs as your business evolves. Our team is always here to help with updates or enhancements.

Can Vaimo help train my team on Zendesk?

Yes! We offer training sessions to ensure your team is confident and skilled in using Zendesk to its full potential, from handling tickets to leveraging advanced automation features.

Does Vaimo support multi-language Zendesk setups?

Yes! With offices worldwide and multilingual expertise, we can set up and support Zendesk in your preferred languages, ensuring a smooth experience for both your team and your customers.

How long does a typical Zendesk implementation take with Vaimo?

The timeline depends on the complexity of your needs. However, most implementations are completed within a few weeks. We’ll provide a clear project plan tailored to your timeline.

Zendesk x Vaimo