Why choose an AI sales assistant?

Your sales floor teams face two challenges: customers demand fast, accurate answers and your business needs measurable results.

Vaimo’s AI-powered sales assistant delivers both, via:

Instant answers to product, troubleshooting, or warranty questions
Reduced onboarding time so even new hires can sell with confidence
Personalized recommendations based on promotions, stock, and customer needs
Faster quotes and checkout to move customers smoothly through the sales journey
Stronger attribution linking online and in-store sales to the right store and salesperson

With fewer “let me find someone” moments, shorter waiting lines, and more conversions, your team can focus on building trust and closing sales.

Key features of Vaimo’s AI Sales Assistant

European home electronics giant, Elon, is already using the Vaimo AI Sales Assistant in their stores

Expert product support

Trained on your existing product sheets, service manuals, and customer support documentation, the assistant delivers reliable, expert-level answers to any question.

Personalized recommendations

AI suggestions adapt to each customer’s profile, budget, and needs, while aligning with your sales strategies and current promotions.

Quote creation & checkout

Generate and send quotes via email or SMS, complete transactions on the spot with tap-to-pay, or let customers finish purchases later online, all linked to your store and team.

Omnichannel sales & attribution

Cart transfers, wish lists, and online checkouts are credited back to the store, ensuring fair attribution and motivating your teams.

Seamless experience on any device

Sales staff can use the tool on tablets, smartphones, or computers, making it easy to assist customers anywhere in the store.

The customer journey

With Vaimo’s AI Sales Assistant, the in-store experience becomes seamless from entry to checkout.

The result is a connected, stress-free experience that feels the same, in-store or online.

Customer enters store
Your customer walks into the store with a question, whether it’s about product features, compatibility, or availability. Instead of waiting in line or searching for someone with the right knowledge, they’re immediately connected with a sales rep ready to help. This creates a welcoming start to the interaction and ensures the customer feels supported from the very first step.

Staff consults AI assistant
Your salesperson uses the AI assistant to access instant, expert-level product support and guidance. The assistant provides accurate answers, troubleshooting help, and tailored product recommendations based on customer needs, stock, and current promotions. Staff gain the confidence to handle any query, turning complex information into clear, actionable advice.

The result
Your customer receives the right solution quickly, without confusion or delays. They can choose to complete the purchase in whichever way suits them best: receive a quote for later, check out immediately in-store with tap-to-pay, or finalize the purchase online from home. The experience feels seamless and connected, building trust and encouraging repeat business.

Europe

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AI assistant case study: Elon

Vaimo partnered with Elon, one of the Nordics’ largest consumer electronics retailers, to roll out the AI Sales Assistant across their stores.

Key outcomes:

Increased conversions through faster, smarter recommendations.
Reduced drop-offs with instant product answers and checkout options.
Consistent service as even new hires could deliver expert-level support.
Omnichannel growth with seamless cart transfers from in-store to online.

The Elon pilot has proven so successful that a broader rollout is already planned, with future applications for customer service and product teams.

Masterclass: Increase your revenue – redefine in-store sales and customer loyalty with AI

Want to hear more about delivering great in-store customer experiences with the help of AI and see a demo of the AI sales assistant for Elon? Watch the recording of our masterclass on redefining in-store sales and customer loyalty with AI.

Watch the masterclass recording

AI sales assistant promotional webinar with mountains background with pink overlay and speaker images

Why Vaimo

With over 15 years of experience in digital commerce, personalization, and AI-powered solutions, Vaimo is a trusted partner for retailers across Europe, North America, and beyond.

We combine deep technical expertise (Adobe Commerce, headless, composable) with hands-on retail knowledge to deliver AI solutions that scale.

When you choose Vaimo, you get more than technology; you get a partner focused on business outcomes: higher conversions, better customer loyalty, and measurable ROI.

Let’s get in touch

Reach out to PJ Utsi, Co-Founder & Chief Creative Officer, directly at [email protected].

Our success stories

Runnings – Adobe AppBuilder

Runnings increased efficiency and customer satisfaction thanks to Vaimo's digital transformation solutions using Adobe AppBuilder.

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Kekkilä-BVB

Discover how Vaimo helped Kekkilä-BVB go from manual to automated product management with Akeneo Enterprise Edition.

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Elon’s AI assistant

Read about the AI-powered sales tool that makes in-store salespeople even better equipped to provide fast, accurate and personalised service.

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