Managed services partnership

In today’s competitive digital landscape, you need more than just a digital presence to succeed. You need to deliver a seamless, consistent, and reliable digital experience where every customer interaction is smooth and optimized.

Amazing customer journeys make it easy for buyers to compare different options. This means that the digital experience you offer needs to be on par with the top players in your industry. Achieving this requires both time and expertise, which is why many ecommerce companies opt for a managed services agreement with Vaimo.

Your website and applications are critical to your online success, but at the same time, you have your core business to tend to. By partnering with Vaimo for managed services, you ensure experts run your online presence and that nothing is left to chance. We offer scalable and flexible packages and models that are tailored to every client’s needs and budget. By letting us run some or all of your technical operations, you will free up time and resources to focus on growing your business.

Ecommerce security

Get the digital security you need to protect your customers and your ecommerce business from cyber threats.

Service level management

Maintaining high service levels is crucial to business performance. Vaimo can help you manage SLAs to ensure optimal digital experiences for your customers.

DevOps Cloud

Speed and agility are crucial in ecommerce. DevOps and Cloud will help you collaborate more efficiently, build better products, and ship them faster.

Our work

Ethias

Vaimo began supporting Ethias with their Adobe Analytics implementation in 2015 and has driven their growth and analytics development.

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Swiss Sense

Customer spotlight: Swiss Sense shares their experience transitioning to a headless CMS and partnering with Vaimo. Read more about their journey here.

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Calex

How did Calex go from scattered product information to a centralized data hub? Our case study takes you behind the scenes of our PIM project.

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Your online customers don’t care how big or small your company is. They expect a seamless and convenient digital experience and will compare your brand to others before they buy. This means the demands for expertise are growing.

Scalable managed services

Our managed services entail most processes in the continuous operations of a DXP or ecommerce platform. Our clients are supported by an experienced team of solution experts who can assist across languages and time zones to cover your needs. We can help you set up and manage your hosting at scale, and ensure your solutions are secure and reliable with minimized downtime. We offer tailored support solutions for all the different platforms, supported with ticketing, Service Level Agreements, and 24/7 monitoring and reporting.

We offer scalable models for managed services and support because no two ecommerce businesses are the same. Different business models and products require different platforms and processes, but whatever your needs are, we will be able to assist you.

We offer scalable packages for managed services, from entry to enterprise level. Our solutions and systems have been tried and tested as we’ve supported our ecommerce clients over the past 12 years.

Benefits of managed ecommerce services:

Reliable support for all processes and applications
Ticketing, Service Level Agreements, and 24/7 reporting
Improved platform uptime and reliability
Improved consistency and predictability
Preventive and proactive monitoring
Quick query resolution by an experienced team of specialists
Minimized impact of system outages

We take extensive responsibility for the maintenance and management of the applications and websites we build and develop, and we can also help you manage your existing platforms and processes.

Ecommerce service management and system integrations

Ecommerce businesses rely on the successful integration of platforms and tools. Along with building and maintaining your websites and applications, we can help you integrate your different systems–whether legacy systems like MDM or ERP or cloud-based applications like CRM and LMS. Vaimo can help you ensure that all backend systems work seamlessly with your ecommerce website and other applications.

Let Vaimo support you on your growth journey

Whether you’re ready to take your brick-and-mortar business online, or you have an ecommerce brand and are looking to streamline your operations, our team of experienced ecommerce experts can provide comprehensive ecommerce management services that will save you time and resources, and enable you to grow your online business quicker and more efficiently.

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Managed services