How does support as a service work at Vaimo?
- Support triage team: We categorize and prioritize customer support tickets and route them to internal or external support teams that are best prepared to help.
- 1st level support team: We categorize and prioritize customer support tickets, solve tickets, and escalate them to your 2nd line support.
- 1st and 2nd line support: We categorize and prioritize customer support tickets, troubleshoot, document, and escalate to your 3d line.
