Lokte Generative AI by Vaimo

What are LLMs?

Large language models (LLMs) are advanced artificial intelligence systems designed to understand and generate human-like text based on extensive training data. These models have been trained on vast amounts of textual information from diverse sources, enabling them to process and respond to queries with remarkable accuracy and coherence.

LLMs are highly user-friendly and exhibit exceptional intelligence, making them accessible and beneficial for a wide range of applications. They are always available and operate at a low cost, making them an ideal solution for businesses and individuals seeking efficient and effective information retrieval. By encompassing the extensive knowledge base of the internet, LLMs can reason, explain concepts, and understand multiple languages, providing a versatile tool for various linguistic and analytical tasks.

One of the key advantages of LLMs is their ability to work tirelessly without the need for breaks or downtime. They maintain consistent performance and are always in a positive state, ensuring that users receive prompt and accurate responses at any time. This makes LLMs particularly valuable for applications requiring instant information retrieval, such as customer support, content creation, and data analysis.

Lokte Generative AI in action

We’ve put Lokte Generative AI to the test with several of our major clients, and it’s already made a significant impact on several of our clients’ businesses by transforming their customer service and technical support operations. Here’s how Lokte Generative AI addresses common challenges today:

▶ Challenge: Human customer service representatives struggled to retain and manage a vast amount of product information and technical data, impacting their ability to deliver a personalized experience.
▶ Solution: Lokte Generative AI integrated a human-in-the-middle approach. The reps use a sales support chat powered by Lokte to quickly access needed information, enabling them to provide accurate, personalized responses while maintaining human interaction with customers.

▶ Challenge: Human customer service representatives found it difficult to manage extensive product lines and complex technical inquiries with continuously updated product models and an expanding knowledge base.
▶ Solution: We uploaded all user manuals and documentation into Lokte’s chat system. The AI provided precise step-by-step instructions and contextual information, allowing customer service reps to troubleshoot effectively and assist customers accurately on the fly.

▶ Challenge: Reps struggled to ensure transparency and reliability in customer support by referencing exact sources of information, such as manuals or PDFs.
▶ Solution: Lokte Generative AI’s ability to reference the exact sources of information builds trust and ensures accuracy in responses, enhancing the reliability of customer support.

▶ Challenge: Maintaining confidentiality and compliance with regulations like GDPR while integrating business data into AI models.
▶ Solution: Lokte Generative AI securely uploads, trains, and integrates business data, ensuring it remains confidential and compliant with regulations.

▶ Challenge: Avoiding lengthy data discovery processes required by other AI providers.
▶ Solution: Lokte Generative AI’s deep understanding of your business and data allows for efficient modeling and structuring, bypassing lengthy data discovery processes.

▶ Challenge: Needing flexibility in choosing AI models that suit specific business needs.
▶ Solution: Lokte Generative AI offers the flexibility to switch between different models, like Gemini or ChatGPT, providing a customizable and efficient solution tailored to business requirements.